Privacy Policy

What we collect, what we do with it, what we never do.

Effective Date: May 25, 2026

This Privacy Policy explains how CipherPathway (Richard Glenn Clark, d/b/a SmartestDesk) collects, uses, and protects information when you visit cipherpathway.com and use our products.

1. What We Collect

Information You Provide

• Email address at checkout, used to deliver your access code and welcome materials
• Name at checkout, used to personalize your welcome and watermark your manual pages
• Payment information — processed by Stripe, never stored on CipherPathway servers
• Support correspondence — any email you send to support@cipherpathway.com

Information Collected Automatically

• Device fingerprint (hashed identifier from your browser) used to enforce the 2-device access limit
• Access timestamps and IP addresses from the access gate, used for fraud prevention and license enforcement
• Basic analytics (page views, referrer, browser type) via privacy-respecting analytics, no third-party tracking pixels

2. What We Do Not Collect

• We do not collect your full payment card number, CVV, or banking details — payment processing is handled entirely by Stripe
• We do not sell or share your data with third-party advertisers
• We do not use third-party tracking pixels, ad networks, or social media trackers
• We do not create marketing profiles of you

3. How We Use Your Information

• To deliver the products you purchased (access code, welcome email, manual access)
• To enforce the license terms (device limit, expiration, fraud prevention)
• To respond to your support requests
• To improve our products (in aggregate, never individually identifiable)
• To comply with legal obligations (tax records, regulatory requests)

4. Data Sharing

We share information only with the third-party service providers necessary to deliver our products:

• Stripe — payment processing
• Resend — transactional email delivery
• Cloudflare — site hosting, DNS, and the fulfillment infrastructure
• Netlify — static site hosting

Each of these providers maintains its own privacy policy. We do not sell your data to any party, ever.

5. Data Retention

• Order records (email, name, product, access code, timestamps): retained for 7 years for tax and accounting purposes
• Access logs (device fingerprints, IPs, timestamps): retained for 12 months
• Support correspondence: retained for 3 years
• Email marketing list: only if you explicitly opt in, retained until you unsubscribe

6. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information (subject to legal retention requirements)
• Object to certain processing activities
• Receive a portable copy of your data

To exercise any of these rights, email support@cipherpathway.com from the email address on your account. We respond within 30 days.

7. Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS 1.3) and at rest, access control on the fulfillment database, and audit logging of all administrative actions. No system is perfectly secure; we recommend you use a strong unique password for the email address associated with your purchase.

8. Children

CipherPathway products are not directed to children under 16. We do not knowingly collect information from children under 16. If you believe a child has submitted information to us, contact support@cipherpathway.com and we will delete it.

9. International Users

CipherPathway operates from the United States. If you access our products from outside the US, your information will be transferred to and processed in the US. By using our products, you consent to this transfer.

10. Changes

We may update this Privacy Policy. Material changes will be announced via email to active customers. The effective date at the top reflects the most recent update.

11. Contact

Privacy questions? Email support@cipherpathway.com or write to Richard Glenn Clark, d/b/a SmartestDesk, 1910 Madison Ave #2435, Memphis, TN 38104.